So, we all know from here or from personal experience that AmiAmi has certain no-cancellation policy. I personally succesfully cancelled from them in the past several times and was quite nervous that they might not be very pleased with another cancellation I had in mind for quite some time now.
During that Godoka ITEM #98665 hype I ordered her first at AmiAmi but then gave in to the timely 50% off shipping campaign at HobbySearch (and gods know HS packs their boxes better). I decided that I might get both figures or just cancel the AmiAmi one when November comes.
But today I saw this ITEM #98783. I was fascinated by the gorgeous Momohime ITEM #27637 long before that, but her re-release is scheduled for November and I just couldn't afford ordering her in case AmiAmi wouldn't cancel my second Godoka. Still, seeing these two colourful ladies made me think 'What the hell!' and I decided to contact AmiAmi and try to replace Godoka with Momohime. That's what I wrote to them:
View spoilerHide spoilerMessage: Dear Sir/Madam,
I am writing to you with a rather delicate question. There is an item on my order ######### I do not want anymore, yet there are two others which I would like to order instead of this one item. They come as a set and one is also scheduled for November, namely FIG-MOE-1726 and FIG-MOE-7355. I would love to have them both but I can only afford one expensive figure in November. So, if possible, I would really appreciate it if you could replace FIG-MOE-5949 with FIG-MOE-1726 in my order #########.
I appreciate your help, thank you very much in advance.
I didn't expect them to answer the same day, but they did answer in a couple of hours! And I've been ever more pleased when I saw this:
View spoilerHide spoilerHello ####.
Thank you for ordering with AmiAmi.
Order ######### has been canceled as requested.
1 x Puella Magi Madoka Magica - Ultimate Madoka Complete Figure
Order cancellation is not accepted in principle at our store, however.
While we can cancel your order this time, we would ask that you try to keep cancellations to a minimum in the future.
If you have any questions, or concerns, please feel free to contact us here.
AmiAmi : Character and Hobby Online Store
4-21-11 Koishikawa, Bunkyo-ku, Tokyo, 112-0002 JAPAN
Phone: +81 3 3813 5851 (Mon.-Fri. 12:00-17:00 JST, except Japanese holidays)
FAX: +81 3 5803 1632
Web site: www.amiami.com
And the second e-mail right after Cancellation Notice:
View spoilerHide spoilerHi, ####.
Thank you for mailing us.
We have canceled the item as a courtesy, but please keep in mind that we generally do not accept cancellations, even if customers intend to "replace" the item with other items.
We are unable to add items to customer orders. Please place a new order for the items you wish to purchase.
Thank you for shopping at AmiAmi.
So it worked out just fine! AmiAmi trusts customers to the extent that they cancel an expensive figure while not forcing you to order the items you 'intend' to replace the cancelled one with.
I ordered Momohime and Kongiku straight away. There's some Alter beauty for me ^___^
Thank you for reading this long. Now I am even more certain that AmiAmi is the most awesome store of all the awesome. They really value their loyal customers and trust them.