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Worst Selling Experience?Worst Selling Experience?

BubblepuffBubblepuff8 maand(en) geledenDiary
Hey everyone my first blog post here, I hope you're all having a great day.

Today I'll be talking about buyers that scam/lie to sellers. Seems impossible right? Wrong.

In my selling experience, when I sell my items 99% of the time it's a pleasant transaction and everyone is happy. If there are any issues they are normally small and are easily resolved with the buyer. However, that one percent is still troublesome. I sold an item that was way cheaper than the regular price it was going for, it was in a good condition with no issues or damage. Once I posted the item, the buyer bought it in less than thirty seconds. I was shocked, but happy. So, after I ship the item a few days later they receive it and I thought all was well. Boy, was I wrong. They messaged me claiming there was so much damage and they wanted a full refund. I was so confused, something was completely off because I made sure the item was not in that type of condition they described when it was shipped. So I kindly asked for some pictures of the damages, they ignored my message and immediately left me negative feedback saying : "Next time check your items before you ship it and don't call people liars". O_O?? I never called him a liar, I asked for photos of the damages so I could help determine how much damage there was so I could offer a partial or full refund. Since the return claim was still open and sent through Ebay so I sent him another message saying would he accept a partial refund, gets to keep my items, and I apologize if my message came across in a negative way. He then offered to remove the bad feedback and asked for a partial refund of 35 dollars and he gets to keep all my items. It worked out well, he removed the bad feedback, and the claim was closed once he got the refund. I then look at all his feedback left for others, and I noticed something peculiar! I looked at the negative feedback he left for others and they had all the same claims of damage he made with me.

I was so mad.

He was rude, uncooperative, and lied to me so he could get some money back.

In the past three years this is the worst buyer I have ever dealt with. But I know with selling sometimes you meet nice buyers, sometimes you meet not so nice buyers, but you still gotta keep going on.

The second worst buyer experience I had wasn't actually that bad, it was just supremely annoying. Thought I'd add in a small story before I finish off this blog post. =D

I was selling a 15 dollar nendoroid with no visible damage and photos were provided
in the listing. I get a notification for a question from a buyer, it was FOUR PAGE FILLED LONG MESSAGES. He didn't have enough space in his messages so he sent me four separate messages in total. Since I'm not allowed to use bad words in a post, let's just say I pooped myself reading that omg. I responded to it all, and then he responded that he had to think about buying it. One week later, he bought it :O

I been really bummed out I was scammed out of my money, and I wanted to hear stories from the community of your WORST buyer experience ever as a seller.


Note: Please keep your stories anonymous and do not say the actual names of your buyers.
1,965 hits • 36 berichten

Berichten36

Interessante berichten
24pt
I’m sorry to hear about the jerk you dealt with. It really bothers me that some people are so dishonest. You should try to report the buyer to eBay if the window hasn't closed yet to report them. With enough reports they should get kicked out.

My worst experience was the time I dealt with a mega scammer on eBay. This was back in 2014. Back then I was willing to ship items to the US without tracking. The buyer had a fairly new account but had racked up a fair amount of positive feedback. He bought a used Mayoi (Bakemonogatari) prize figure from me. I shipped it (to a university dorm address) and thought things were fine. After 3 weeks he claimed he never got it. I waited a week and was going to refund him when I noticed his account said he was no longer a registered user. Called eBay and the rep said this guy had accumulated a lot of item not receive claims. The eBay rep told me point blank he was sure the buyer got it and I should ignore him. The buyer even tried to e-mail my Paypal e-mail to ask why I wasn’t refunding him! He waited until the last day (the 45th day) to open a case on Paypal against me. With no tracking number I was almost screwed but I got a Paypal rep to contact eBay and thankfully Paypal closed the case on my end so I didn’t have to give him a refund.

But I’m someone who holds grudges. The buyer had given me his full name and university address and he just so happened to have a public Facebook account... an account where he had listed a link to his secondary eBay account where he was selling items he had certainly gotten for free on eBay through his bogus item not received claims. I could cross reference his purchases on his closed account with his seller account. I kept an eye on that eBay account for like two months before this jerk finally posted an auction for the figure he had purchased from me. He was even claiming it was a brand new figure. I called eBay and told them about the buyer and my history with him and about his new seller account. I got his new scam account closed down. Justice served. I stopped keeping an eye after that but I hope this jerk flunked out of university. Don’t mess with me.

Sadly after that I stopped offering non-tracked shipping and I warn anyone against offering it. There are real fraudsters out there. This guy had been buying positive feedback to pad out his account. You can literally buy recipes for making ice on eBay that are really buying positive feedback. It’s ridiculous.
8 maand(en) geleden
14pt
Jenthehen Otaku at Law
You should have reported this buyer for feedback extortion which is against the rules on eBay. In fact, you could probably still call them and have negative feedback removed if it's still there. On eBay/Paypal, if a buyer claims the item is not as described, they typically have to provide photos and then send the item back for a refund. Yes, eBay and PayPal are much more buyer friendly, but they don't allow feedback extortion.

Edited to add - if the buyer sends photos of a trashed item that does not match your listing photos, you can sometimes prevail in a claim by CALLING EBAY and getting a good rep. Seriously, check out the eBay subreddit online - people only have success as sellers getting scammed when they are persistent with calling and talking to an intelligent customer service person at eBay.
8 maand(en) geleden
Recent Comments
4pt
This actually put me off selling on ebay for a while. I sent ITEM #72269 to a guy in Ukraine, after sending him a shedload of pics to clarify she was in as-new condition.
Comes back to me after messing me around for over a week delaying payment (I'm patient) and receiving her telling me she was broken and left me feedback saying I sold broken figures.
I asked several times for images of said broken part and if he;s so unhappy, send it back and I'll refund him.
got "I'll send you it tomorrow" Never had another reply, but now have that damn remark on my feedback despite being a total lie which has made it hard to sell anything since.

I also had someone trying to underhand me with a nendoroid that at the time was like worth £90. I said sorry I'm not willing to take £40 for it because that's less than half and ridiculous.
They tried telling me other people have sold her for less and I wasn;'t buying it. A few hours later, I get a message again saying "LOOK SEE SOMEONE IS AND ILL BUY IT FROM THEM IF YOU DON'T LET ME HAVE YOURS"
looked at this apparent seller.
Account was made that day, listing ten minutes before this second message lmao. Like, mate are you serious?
8 maand(en) geleden
4pt
Your story, just wow. As someone that has been downsizing her collection and has been selling a lot in the last few years I can confirm the 1% rotten apples. Most of the transactions go super smooth and there is a another collector very happy with their new item, but some people are just wow, something extra I guess lol.

As someone that has mainly small items to sell (trading figures, straps) I could write this whole comment section full with experiences as I have a lot of very small transactions, thus more people fitting in the 1%. :P But I will keep it limited to my most recent experience.

A girl buys a prize figure from me. She is happy with the purchase and lets me know through an message and positive feedback. A few days later she contacts me again, saying she lost the arm of the figure and asks if I can give her a full refund.

Let me emphasize that:
She admits to losing the arm of the figure herself after first receiving a complete figure and leaving positive feedback.
And she wants me to full refund her for that.
???

I just can't get the logic of that. How and why do you even think you can try to claim money for an item where you managed to do damage yourself?! Anyhow, this girl was very persistent. She would send me multiple messages a day on 'how I am going to solve this for her' and complained about my slow replies (girllll, I am happy if I can already check my messages/e-mails 2x a day, I have a fulltime job).

As I do not have extra arms lying around and didn't feel like (partially) refunding her, I was stuck. I did not know how to stop her from sending me such rude messages (she had my personal e-mail). My husband advised, because she was a local, that I should ask her to meet up IRL to talk it out. My husband was convinced it was just a girl with a big mouth online that was afraid of an actual talk in person. A bit reluctantly I send her that message and *poof*! She disappeared! Never messaged me again, and I never saw any negative feedback somewhere online about me. Such a weird situation, but I learned what to do if something like this would ever happen again.

Also with your situation, it was shitty, but you have learned for a future case to be more careful with partial refunds. Luckily it is only the 1% that is an actual rotten-to-the-core apple... ^^''

I joined your club btw! With the amount of selling I still have to do, I'm pretty sure I will be an online seller for quite some years more to come. xD You can also just send me messages on my wall if you have questions or want advice! :)

Phil_Liz (8 maand(en) geleden) #26799773Thankfully I didn't have any scammers so far but for me the biggest problem are rude buyers (which is nothing compared to your story or the story of others on here!). The worst one was a "buyer" I had not to long ago. I was selling my entire Play Arts Kai Collection, all new and sealed. For example, for ITEM #142806 and ITEM #142443 I wanted 80€ each, which is really cheap, compared to the prices they're going for now (again, they are new and untouched). In my description I wrote that I don't want to go down any further with the price but that I would gladly offer a discount if someone wants to buy more than one. This unfortunately triggered some weirdo.
One day after uploading them on Ebay I got a message for the Tidus PAK: "80€??? For a new PAK???? Are you crazy??? I get those for 65€ at the Square Enix Online Shop!!! You are a scalper!!!" My answer: "Well, that's good for you, I paid 80€ and I want to get at least back what I paid." He immediately replied: "I don't f***ing care what you paid!!! That doesn't matter!! You are a scalper and you won't sell anything!! Square Enix sells them for 65€ so you have to do it too!" I really tried to stay as friendly as possible and simply answered: "If you're not okay with my prices please feel free to shop at Square Enix although I'm sure you won't have any luck as these are sold out." 5 Minutes later I got the next message: "People like you make me want to throw up!!! You don't even want to discuss your scalper prices, you won't sell anything!!" I decided to simply ignore him from that point on but he even made a second account to insult me. I blocked him and reported him to Ebay but all they said was "Oh well, he didn't do anything wrong! Just block and/or ignore him!" Yeah, thanks, that's a great solution, wouldn't have figured that out myself...
In all seriousness, I have no idea what this guy wanted from me. If he's already getting pissed by my prices he probably should stay away from certain sites and their prices because otherwise he would definitely explode.


Wow, that is very similar to something I had happen over here on MFC. There was an user that asked me the price for a very rare strap. I said I wanted $30 shipped for it. The user pretty much exploded. I don't have the messages anymore, but it was language and finger-pointing very similar to what you are describing in your story.

I thought I was dealing with someone that had no clue about the market value, so I kindly explained that this very rare strap almost only shows up on Auction sites and biddings always go way over 5K yen (shipping, proxy costs and customs excluded). So me asking $30 including worldwide shipping was probably the cheapest deal you could get on this item (also it was a big loss compared to what I paid myself).

Followed on my explanation there was a likewise anger-filled PM again screaming 'scalper scalper' 100 times and I decided to just not bother anymore. I have no clue what someone like that tries to accomplish. Reacting like a small child won't make me lower my prices for you. :/

AnimeCowgirl33 (8 maand(en) geleden) #26809500Thankfully, I got the same purse back, but I have heard of people doing that though. It's pretty horrible

Yikes, this story! It was a common practice at a previous job I had. Customers thought we wouldn't notice the difference...yeah, we do. I would at least see 1 fake item a month getting 'returned' to our warehouse. :/

4catdoorman (8 maand(en) geleden) #26813806I can post explicit descriptions, post 12 pictures in an ad and I will still get off the wall questions account some buyers are too lazy to either read the text or look past the first picture re description & condition.

Just went through almost 2 weeks of replying to someone asking questions of which all are answered in the description and/or the pictures. I have absolutely no clue why people want to spend a lot of their time on asking things like that and having to get in contact in sellers, instead of just reading and understanding...

Lehst (8 maand(en) geleden) #26834907Reminds me of people that automatically assumed all men buying MH dolls at the toy store had to scalpers. Not collectors nor gift-givers. and the busy-bodies would go right up to innocent collectors and b*tch them out.

Same shit happened when scalping Amiibo's was a thing. They expected everyone in their teens and up to be resellers. No, I am a big fan of this character. I am literally buying 2 (one to open and one to keep closed), because I am a crazy collector. Thank you. :P
8 maand(en) geleden
1pt
Bubblepuff BUBBLEPUFF THE SUPREME
Zeref (8 maand(en) geleden) #26900616Just delete it. Hold up there friend, there's no issue. I deleted your comments not because you did anything wrong, but because like I said I wanted no one to comment anyone's name since I prefer it to stay anonymous on this blog. I apologize for not informing you earlier about deleting those comments, i had you in mind and took you into consideration today and made a group for your idea about posting these individuals so we can all stay safe. I am not sure if the rules on MFC allow me to call people out so I prefer not to and I don't want it pushed. There was no intent to cause you any issue, and I would love to have you join the group if you wanted. Ah, the reason I reply here is because it doesn't allow me to message you back. CLUB #1687
8 maand(en) geleden
1pt
Just delete it.
8 maand(en) geleden
2pt
Phil_Liz (8 maand(en) geleden) #26799773View spoilerHide spoilerI'm so sorry for you! :( The best thing is to contact Ebay or PayPal via phone, if something like this happens again. It really helped me in the past.
Thankfully I didn't have any scammers so far but for me the biggest problem are rude buyers (which is nothing compared to your story or the story of others on here!). The worst one was a "buyer" I had not to long ago. I was selling my entire Play Arts Kai Collection, all new and sealed. For example, for ITEM #142806 and ITEM #142443 I wanted 80€ each, which is really cheap, compared to the prices they're going for now (again, they are new and untouched). In my description I wrote that I don't want to go down any further with the price but that I would gladly offer a discount if someone wants to buy more than one. This unfortunately triggered some weirdo.
One day after uploading them on Ebay I got a message for the Tidus PAK: "80€??? For a new PAK???? Are you crazy??? I get those for 65€ at the Square Enix Online Shop!!! You are a scalper!!!" My answer: "Well, that's good for you, I paid 80€ and I want to get at least back what I paid." He immediately replied: "I don't f***ing care what you paid!!! That doesn't matter!! You are a scalper and you won't sell anything!! Square Enix sells them for 65€ so you have to do it too!" I really tried to stay as friendly as possible and simply answered: "If you're not okay with my prices please feel free to shop at Square Enix although I'm sure you won't have any luck as these are sold out." 5 Minutes later I got the next message: "People like you make me want to throw up!!! You don't even want to discuss your scalper prices, you won't sell anything!!" I decided to simply ignore him from that point on but he even made a second account to insult me. I blocked him and reported him to Ebay but all they said was "Oh well, he didn't do anything wrong! Just block and/or ignore him!" Yeah, thanks, that's a great solution, wouldn't have figured that out myself...
In all seriousness, I have no idea what this guy wanted from me. If he's already getting pissed by my prices he probably should stay away from certain sites and their prices because otherwise he would definitely explode.

Wow that guy was either seriously uninformed about the figure market, or had some kind of axe to grind. (Or up to something funny to get a change I guess?? lol)
I can't believe they had so much time to harass you though. Reminds me of people that automatically assumed all men buying MH dolls at the toy store had to scalpers. Not collectors nor gift-givers. and the busy-bodies would go right up to innocent collectors and b*tch them out.
8 maand(en) geleden
2pt
Luckily I've yet to encounter unreasonable I-don't-care-refund-me types or outright scammers. So far it has mostly gone well, only mildly annoying experiences that can be brushed off, like buyers going MIA. Not as horrifying as some of you here have encountered.

Once a buyer left me feedback that I was slow in responding. I checked and the longest wait was 3 hours; they messaged at 1pm and I replied at 4pm the same day :v but overall it was a positive feedback so I just left it be. I was just a bit ???

On another occasion I had a buyer cancel everything but one of the merch they wanted to buy and even haggle the price down at the last minute ._. they returned for more but so far each time they're sure to haggle and/or ask for freebies.

On the flip side, there can be unexpected experiences that shows it's better to be patient :p I had a buyer I thought was going MIA. Waited a couple of days longer, turned out she went into labour so she couldn't respond. She did get her husband to pay on her behalf those few days later.
8 maand(en) geleden
2pt
eviljackspicer (8 maand(en) geleden) #26818745Do you think it would be okay to put up these people's usernames? If anything, people reading this will steer clear of these individuals by seeing their online handles.

This has been tried by exasperated sellers on ebay community postings. Many of these people have multiple accounts. If 1 gets closed another shiny new one gets created so these people can continue to bid and belittle (maybe).
8 maand(en) geleden
3pt
Do you think it would be okay to put up these people's usernames? If anything, people reading this will steer clear of these individuals by seeing their online handles.
8 maand(en) geleden
4pt
Have been an ebay seller since 2005. I usually learn more from my unhappy buyers how to improve future selling satisfaction with minimal upheaval going forward than from the happy ones. However, like you, I do manage to infrequently attract buyers who are trolls. Periodically I will get that buyer from hell. First negative feedback ever came from an individual who complained I sold him the wrong item. When I asked he return it for full refund he replied he couldn't find it to return. He then went to describe in graphic terms the item he that he must have received from someone else as I had never owned any such item ever in the first place. Complaining to ebay about this situation was a waste of time as buyers rule as far as they are concerned.

Second issue came up a few months ago re free on board shipping. I sold a 4-car N-scale passnger car set for $20 under the 30% marked down threshold it originally cost me. Buyer lived in 98xxx zipcode and of the 4 shipping choices chose the local pickup option. I promptly asked when he planned to be in my area (65xxx zipcode) to pick up this car set and if it's not within 15 days he will get a 100% refund otherwise. We both knew what little game was being played here. He sent the correct USPS amount but I had to do and send him a separate Paypal invoice for the shipping to get paid as ebay software does not compensate for "oversights" anymore. Naturally I received less than stellar feedback but at least it was not negative. I did retort on his feedback: Opted for local pickup at 65xxx with a 98xxx zip. Thanks for the $9 for shipping.

Both of these buyers were / are blocked.

I can post explicit descriptions, post 12 pictures in an ad and I will still get off the wall questions account some buyers are too lazy to either read the text or look past the first picture re description & condition.

Sometimes a buyer will expect me to permanently be on the hook for an item that even the manufacturer only offers a limited warranty on 20 years ago. I tell / suggest to these folks that they bid elsewhere. This item is old, used; not new and perfect...and I am not God.

Issues abroad: high value items where buyers will only pay for cheapest service level that does not permit tracking or insurance. Russian Federation & Mexico are quite problematic re this. I have lost money shipping items paying for USPS Priority International over First Class USPS Parcel International that the buyer insisted on only paying for. Future sales suggest I exclude both areas. EMS to Russian Federation takes 3 weeks yet I had to reimburse a buyer in Bulgaria $100 (item cost + shipping) after 20 days of no tracking once it left USA using USPS First Class Parcel International. Paypal honored my entreaties for more time once he turned in his claim but his cc did not. Did he get the item? I don't know. Part of me suspects he got a free diecast truck; part of me thinks it did get lost...hah!!!

Bid / sale cancellations / buyer remorse: I don't mind these. I've actually had buyers come back later (months later) and bid high, then buy. An unhappy buyer can make your sale miserable if you insist on holding them to the bid won contract. All they have to do is suggest "item not as described / condition not as described" to ebay, turn in a retribution claim. Other than blocking after the fact there isn't a darn thing a seller can do afterward: situation is lose, lose for both concerned.

As I get older I find I'm getting less tolerant about selling on the net. The paperwork is crushing (taxes, accurate descriptions that don't turn into apology tours in print, answering question follow-ups, massaging certain bruised egos without resorting to turning into a doormat, corresponding with ebay & Paypal about policy wonking). I do my absolute best to make anyone who bids and wins any of my stuff a pleasant experience but I have reached a point where I will not put up with horseshit from certain PIAs that enjoy denigrating a hardworking seller. If item hasn't been sent they get their money back lightning fast and then get blocked.
8 maand(en) geleden
5pt
This is why i only buy and if I'm selling something its face to face cash in hand because people can be scumbags
8 maand(en) geleden
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